Overview

The Southern Agency is seeking a Personal Lines Account Manager to provide day-to-day service and account support for personal insurance clients. This is a client-facing role responsible for responding to client needs, processing policy service requests, maintaining accurate account information, and coordinating with producers, carriers, and internal team members.

The Personal Lines Account Manager will work primarily with clients on homeowners, personal auto, umbrella, flood, dwelling/fire, recreational vehicle, watercraft, valuable articles, and related personal insurance coverages. The role requires strong communication skills, attention to detail, the ability to process information accurately, and a service-oriented approach to problem solving.

Responsibilities

• Serve as a primary service contact for assigned personal lines clients.
• Respond to client requests by phone, email, and agency-approved communication channels.
• Process policy changes, endorsements, cancellations, reinstatements, ID cards, evidence of insurance, mortgagee changes, lienholder updates, and related service items.
• Assist clients with billing questions, policy questions, claims-related questions, document requests, renewal questions, and general account inquiries.
• Communicate with carriers and underwriters to obtain information, process changes, resolve service issues, and follow up on pending items.
• Support renewal workflows by reviewing renewal information, identifying account changes, gathering updated client information, coordinating coverage reviews, and remarketing policies as needed.
• Review policies, endorsements, renewal documents, cancellation notices, reinstatement notices, billing correspondence, and other carrier documents for accuracy and required follow-up.
• Document and maintain accurate client, policy, and activity information in the agency management system.
• Identify potential coverage gaps, account issues, or service concerns and bring them to the attention of the appropriate producer or service leader.
• Use carrier portals, agency systems, Microsoft 365 tools, and other technology platforms to manage service work efficiently and accurately.
• Follow agency workflows, documentation standards, compliance procedures, and service expectations.
• Perform other related duties as assigned.

Required qualifications

• Prior insurance agency experience.
• Active Property & Casualty insurance license.
• Proficiency with Microsoft 365.
• Strong written and verbal communication skills.
• Ability to provide professional client service by phone and email.
• Ability to process information accurately and manage detailed account work.
• Strong organizational skills and ability to prioritize multiple client requests.
• Ability to follow established procedures and document work consistently.
• Ability to work effectively with clients, producers, carriers, and internal team members.

Preferred qualifications

• Experience with Applied Epic (agency management system).
• Active Life & Health insurance license.
• Familiarity with personal lines carrier portals, policy documents, endorsements, renewals, claims processes, billing workflows, and remarketing procedures.

Benefits

• Health insurance
• 401(k)
• Paid time off
• Paid holidays
• Licensing and professional development support
• Opportunity for growth within a growing independent agency

Compensation

Competitive pay commensurate with experience, qualifications, and licensing.

Overview

The Southern Agency is seeking an Insurance Agent (Commercial Lines) to develop new business and build lasting relationships with commercial insurance clients. This is a client-facing sales and advisory role responsible for identifying prospects, assessing business insurance needs, presenting coverage options, and coordinating the placement and renewal of commercial accounts.

The Insurance Agent will work with business owners and decision-makers on commercial property, general liability, workers’ compensation, commercial auto, umbrella/excess liability, professional liability, cyber, employment practices liability, and related coverages. The role requires sound coverage knowledge, strong communication skills, consistent follow-through, and the ability to grow and retain a book of business.

Responsibilities

• Develop new commercial business through prospecting, referrals, networking, agency-generated leads, and agency programs.
• Build relationships with business owners and decision-makers to understand their operations, exposures, and insurance needs.
• Gather complete and accurate underwriting information, applications, loss runs, schedules, and supporting documents for new business and renewals.
• Work with carriers, underwriters, wholesalers, and internal team members to obtain quotes and negotiate coverage terms and pricing.
• Evaluate quotes and coverage options, identify potential gaps, and explain limits, deductibles, exclusions, and recommendations to clients.
• Prepare and present proposals, follow up with prospects, and obtain client authorization and required documentation to bind coverage within agency and carrier authority.
• Coordinate account onboarding, policy issuance, and the transition of service responsibilities to account managers; communicate client needs and commitments clearly.
• Maintain client relationships through coverage reviews, renewal planning, retention efforts, and identification of additional coverage needs.
• Maintain accurate prospect, client, policy, and activity records in agency systems, including coverage recommendations, client decisions, and follow-up tasks.
• Manage a sales pipeline, follow up consistently, and work toward agreed-upon new business, retention, and production goals.
• Use agency systems, carrier portals, and Microsoft 365 efficiently; follow agency workflows, documentation standards, and compliance procedures.
• Perform other related duties as assigned.

Required qualifications

• Prior insurance agency experience with commercial lines sales, account management, or placement.
• Active Property & Casualty insurance license.
• Working knowledge of commercial insurance coverages and underwriting requirements.
• Strong written and verbal communication skills, including the ability to explain coverage options clearly.
• Ability to develop business relationships, identify opportunities, and follow through on sales activities.
• Ability to gather and evaluate detailed business and insurance information accurately.
• Strong organizational skills and ability to manage multiple prospects, submissions, and renewal deadlines.
• Proficiency with Microsoft 365 and ability to learn agency systems and carrier portals.
• Ability to work effectively with clients, account managers, carriers, underwriters, and other agency team members.

Preferred qualifications

• Experience with Applied Epic and customer relationship management systems.
• Demonstrated success producing and retaining commercial insurance business.
• Experience with commercial carrier portals, submission and proposal preparation, renewals, and remarketing; industry designations such as CIC, CRM, or CPCU are a plus.

Benefits

• Health insurance
• 401(k)
• Paid time off
• Paid holidays
• Licensing and professional development support
• Opportunity for growth within a growing independent agency

Compensation

Competitive pay commensurate with experience, qualifications, and licensing.