Scope of this policy

The Southern Agency, Inc. (“The Southern Agency,” “we” or “us”) is an independent insurance agency. This policy addresses this website and information you provide when getting in touch with us about it.

Insurance applications, policy servicing, claims, and other insurance transactions can involve additional information and separate notices from the agency, insurers, or other participants. This website policy is not a comprehensive insurance-transaction privacy notice and does not replace notices provided for those services. Separate quote, payment, carrier, and bond portals have their own information practices.

Information you provide

When you contact us by telephone, email or another available communication channel, you choose what to provide. This can include your name, contact details, questions, and information about your insurance needs. Please provide only what is needed for your inquiry; do not place sensitive personal, financial, medical, or policy information in site search or send it through an unsuitable channel.

When you submit the Contact form, the website forwards your name, email address, phone number, selected insurance interests and inquiry needs, and message to our intake system for handling and follow-up. That system maintains inquiry records and manages routing and notifications. The website processes your answers temporarily to forward the inquiry; it does not save them in a website database or browser storage. Typing into the fields or checking them alone does not send an inquiry.

Keep the Contact page open until it confirms receipt. If receipt cannot be confirmed, follow the recovery instructions shown there or contact The Southern Agency by phone or email. A receipt confirmation means our intake system accepted the inquiry, not that an email notification was delivered or an insurance action completed. Separate quote or application portals handle information through their own services.

Technical information, search and browser storage

On TheSouthernAgency.com, we use Google Analytics to understand page visits, quote-link clicks, confirmed Contact form submissions and other website actions. Google Analytics can use cookies for this purpose. Our custom events do not include your Contact form answers or contact details. We honor supported Global Privacy Control and Do Not Track signals, as well as previously saved choices to decline analytics. You can also manage cookies through your browser settings.

Loading this website sends technical information to the hosting infrastructure and services that deliver the resources you request. This includes your IP address, requested address, request time, and browser or device information conveyed with the request. Request records can also include referring-page information, depending on browser settings and the service involved. These requests support delivery, operation, and troubleshooting; browsing is not necessarily anonymous.

Site search downloads a website search index and matches your words in your browser rather than submitting them to a separate search provider. Search terms appear in the search address. These query-bearing addresses can enter browser history, hosting or server request records, and addresses you copy or share. The search-index download suppresses its referring-page address, but that does not remove the search address from other records. Avoid searching for confidential information.

The office finder saves the selected office in local browser storage so it can restore that selection on a later visit. Bond pages use session storage to remember a selected purchase option during the browser session. The Contact form uses session storage for a submission reference and its outcome, not your answers, to help avoid duplicate inquiries and explain receipt after a reload. You can clear site storage through your browser settings; doing so resets saved selections and removes that contact recovery information. Blocking storage can prevent these features from being remembered without preventing you from reading the pages.

How information is used and disclosed

We use information received through available communication channels to understand and respond to inquiries, discuss requested insurance or bond services, and maintain relevant communications and business records. Technical information supports website delivery, maintenance, troubleshooting, and protection against misuse.

Hosting, communications and other service providers process information as part of supporting the website and our communications. When you request insurance or bond assistance, relevant information can also need to be provided to insurers, underwriters, surety providers, or others involved in the requested service. The information required depends on that service and any separate notices or authorizations that apply.

Information can also be disclosed when required by applicable law or legal process, or as reasonably necessary to address fraud, misuse, security issues, or the protection of rights and safety. This policy does not authorize marketing messages or replace any consent required for a particular use or disclosure.

Google services, embedded content and external resources

This website loads fonts from Google. Your browser connects to Google to obtain them, sending technical request information such as your IP address and browser information. Google handles those requests under its own privacy terms.

Review displays request review information from our own website service. Our server separately retrieves business ratings and review counts from Google Places; the review display does not require your browser to fetch that information directly from Google Places. Following a review or map link takes you to Google, where Google’s policies apply.

Some articles include embedded LinkedIn posts. When an embed loads, your browser connects to LinkedIn, which receives technical request information and can use cookies or other technologies under its own policies and your settings. An embedded post is different from an ordinary outbound link, which takes you to the destination when followed.

Quote portals, client portals, payment services, carriers, bond application and marketplace providers, maps and social networks are separate resources linked from this site. When you follow those links, the destination receives the requests and any information you provide there. Review its privacy notice and terms before using it. We do not control those services or their information practices.

Security and retention

No website, transmission method or storage system can guarantee absolute security. Choose an appropriate communication channel for sensitive information and ask us how to provide it before sending it. Do not use public site search or the Contact form to send payment details, Social Security numbers, or other sensitive records, or rely on them for urgent requests.

Retention depends on the information, its purpose, operational needs, and applicable recordkeeping or legal requirements. Website technical records, communications and insurance-related records can have different retention needs. Information needed for a legal obligation, dispute or legitimate recordkeeping purpose can need to be retained after an inquiry is resolved. This policy does not promise a single retention period or immediate deletion from every system.

Privacy inquiries and choices

To ask about information relating to you, request a correction or deletion, or inquire about choices or rights available under applicable law, contact The Southern Agency. If using the online form, wait for its receipt confirmation and follow the instructions shown if receipt cannot be confirmed. Please do not include sensitive records with your initial request.

We consider requests subject to applicable law and the circumstances, including necessary verification of identity or authority and any recordkeeping requirements or exceptions. Available rights and choices depend on the law that applies; this policy does not promise the same rights or a particular response deadline for every visitor.

You can manage browser storage and third-party cookies through your browser or the relevant provider’s settings. You can also choose not to follow external links or load pages containing embedded resources. Those choices can affect features or content supplied by other services. Visiting this website is not blanket consent to unrelated information uses or marketing.

Children’s privacy

This website provides insurance and agency information for people making insurance decisions; it is not intended for children under 13. Children should not provide personal information through the website or its contact channels.

If you believe a child has provided personal information to us, contact The Southern Agency so we can assess the situation and take appropriate steps, including deletion where required by applicable law.

Policy changes and related notices

We will post changes to this website policy on this page and update its revision date. Where applicable law requires additional notice or another step, that requirement continues to apply.

For the limits on website use and insurance information, read our Terms of Service and Legal Disclaimer.